Legal
Cookie Policy
Last updated: January 2025
What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how their site is being used.
We also use similar technologies such as pixels, local storage, and session storage, which function similarly to cookies. When we refer to "cookies" in this policy, we include these similar technologies.
How We Use Cookies
We use cookies for the following purposes:
- Authentication: To recognise you when you sign in and keep you logged in
- Security: To protect your account and prevent fraud
- Preferences: To remember your settings and choices
- Analytics: To understand how our Service is used so we can improve it
- Marketing: To show you relevant advertisements (with your consent)
- Proposal Tracking: To provide engagement analytics for proposals you send
Types of Cookies We Use
Essential Cookies
Required for the website and Service to function. Cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
| session_id | Maintains your logged-in session | Session |
| csrf_token | Protects against cross-site request forgery | Session |
| cookie_consent | Stores your cookie preferences | 1 year |
Functional Cookies
Enable enhanced functionality and personalisation.
| Cookie | Purpose | Duration |
|---|---|---|
| preferences | Remembers your settings and preferences | 1 year |
| recent_proposals | Stores recently viewed proposals for quick access | 30 days |
| theme | Remembers your display preferences | 1 year |
Analytics Cookies
Help us understand how visitors interact with our website.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - Distinguishes unique users | 2 years |
| _gid | Google Analytics - Distinguishes unique users | 24 hours |
| _gat | Google Analytics - Throttles request rate | 1 minute |
| amplitude_id | Product analytics - Usage patterns | 1 year |
Marketing Cookies
Used to track visitors across websites to display relevant ads.
| Cookie | Purpose | Duration |
|---|---|---|
| _fbp | Facebook - Advertising delivery and measurement | 3 months |
| _gcl_au | Google Ads - Conversion tracking | 3 months |
| li_sugr | LinkedIn - Advertising delivery | 3 months |
Proposal Tracking Cookies
When you send a proposal through Closed, we use cookies and similar technologies to track how recipients engage with your proposal. This enables features such as:
- Viewing notifications when proposals are opened
- Time spent on each section of the proposal
- Scroll depth and engagement metrics
- Device and location information (general)
Proposal recipients are informed about this tracking when they view proposals. We process this data in accordance with our Privacy Policy.
Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. The third parties include:
- Google Analytics: Website analytics (Privacy Policy)
- Stripe: Payment processing (Privacy Policy)
- Intercom: Customer support (Privacy Policy)
- HubSpot: Marketing automation (Privacy Policy)
Managing Your Cookie Preferences
Cookie Consent Tool
When you first visit our website, you can choose which categories of cookies to accept via our cookie consent banner. You can change your preferences at any time by clicking the "Cookie Settings" link in our website footer.
Browser Settings
Most web browsers allow you to control cookies through their settings. You can usually find these settings in your browser's "Options" or "Preferences" menu. The following links provide information on how to manage cookies in common browsers:
Opt-Out Links
You can opt out of certain third-party cookies directly:
Note: Blocking certain cookies may affect the functionality of our Service. Essential cookies cannot be disabled as they are required for the Service to work.
Do Not Track
Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no industry standard for how companies should respond to DNT signals. We do not currently respond to DNT signals, but we respect your cookie preferences set through our consent tool.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last updated" date.
Contact Us
If you have questions about our use of cookies, please contact us:
Email: [email protected]