Privacy Policy

Introduction

Closed ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our proposal software platform and related services (the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

We collect information you provide directly, including:

• Account Information: Name, email address, company name, job title, and password when you create an account
• Billing Information: Payment card details and billing address (processed securely by our payment provider, Stripe)
• Proposal Content: Text, images, pricing, and other content you include in proposals
• Client Information: Names and email addresses of proposal recipients you add to the platform
• Communications: Information you provide when contacting our support team

Information Collected Automatically

When you use our Service, we automatically collect:

• Usage Data: How you interact with the Service, features used, and time spent
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed, and referring URLs
• Proposal Analytics: When proposals are viewed, time spent on sections, and engagement metrics

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Provide proposal engagement analytics and notifications
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorised activity
• Personalise and improve your experience
• Send marketing communications (with your consent)

Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the data concerned:

• Contract: Processing necessary to provide our Service to you
• Legitimate Interests: Processing necessary for our legitimate business interests (improving services, security, analytics)
• Consent: Where you have given consent (e.g., marketing communications)
• Legal Obligation: Processing necessary to comply with legal requirements

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third parties who perform services on our behalf (hosting, payment processing, analytics)
• Proposal Recipients: Proposal content is shared with the recipients you designate
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you have given us permission to share

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS) and at rest, regular security assessments, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We also retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymise your personal information within 90 days, except where retention is required by law.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, where required.

Children's Privacy

Our Service is not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: